ROVEMA Field Service
Extensive Service
Our service technicians render a wide range of services: installation, commissioning and acceptance of machines, conversions and retrofits, exchange of spare and wear parts, maintenance, fault removal and instruction of operating personnel. Regular trainings update their knowledge. Thus they are always the best contact persons regarding technical questions and optimization desires and can respond to the needs and expectations of our customers. Some of our service technicians also function as facilitators of our customer trainings.
Remote Maintenance and Telephone Support
Having a competent contact person at any time is especially important for our customers in markets with high time pressure and delivery obligations. Via the 24-hour hotline offered by the ROVEMA Customer Service you can reach a competent technical contact person around the clock.
Connections between a customer’s machine and the ROVEMA Customer Service can not only be realized via Internet (VPN). We also offer remote maintenance via modem or mobile communications. Thanks to these possibilities and in cooperation with the customer many faults can be promptly removed to the satisfaction of all parties involved. Moreover, software can be transmitted easily and over long geographical distances.
Support – Service – Security
Thanks to our flexible modular system, separate service components can be combined according to your requirements resulting in your individually designed service contract. Thanks to our flexible modular system, separate service components can be combined according to your requirements resulting in your individually designed service contract.
A ROVEMA service contract always includes the following:
A ROVEMA service contract always includes the following:
- regular inspection of all important machine components for wear, performance and safety through a qualified ROVEMA service technician
- instruction of operating personnel right at your ROVEMA machine
- competent error analysis and prompt removal by ROVEMA
- identification of potential for optimization
- free use of our 24-hour hotline
For even more support and security we offer guaranteed reaction times, for example a maximum time span until the arrival of a ROVEMA service technician at your site in case of a breakdown.
Since a packaging machine is a considerable investment, its value should be preserved in the long term. A ROVEMA service contract supports you in reaching this target. Further convincing advantages:
Since a packaging machine is a considerable investment, its value should be preserved in the long term. A ROVEMA service contract supports you in reaching this target. Further convincing advantages:
- calculable maintenance and service costs
- improvement of your operating personnel’s know-how
- prevention of malfunctions and downtimes
- ensured availability of machine
- compliance with delivery obligations