This goes in direction of predictive maintenance?
Definitely! Often we just don’t have the necessary information – this is often due to the client’s own data protection regulations – but basically it is exactly that: how does the ROVEMA product perform in practice? So a close and cooperative partnership with the client in terms of machine information is needed to synchronize maintenance intervals and spare part deliveries and to optimize machine downtimes.
What do you think about modern technical aids like data glasses? Is this of interest for you now?
Yes, of course, we look at such modern tools; everything that might speed up our reaction time is checked!
What exactly is your concept?
I am convinced of the One Stop-Shop, meaning I would keep up the concept of ROVEMA clients receiving all services from a single source: from training, to service and spare part deliveries.
The ROVEMA training offer has also been completely updated, is this based on the same concept?
Yes, the training offer now is a modular one and can provide both: customized and mixed training courses.In this area, we are also thinking about modern learning techniques, like e.g. e-learning. Only with the right set of services can we support our clients in a long-term, trustful and solution-oriented way.
What exactly does this mean for you personally? We are surely not the only company that seeks a long-term collaboration?
I assume so, but our target clearly is the long-term partnership, that allows our clients to work on the machines independently. For example, the operators on the client side should be trained to be capable of acting throughout the machine operation, wear and tear repairs up to unscheduled malfunctions. We certainly offer support, but it is clearly not our aim to make the client fully depend on us. Again, we would like to know as much as possible about our machine’s performance in practice. If we find out that certain parts wear out within a certain period, this would be the ideal moment for us to inform our clients and to take preventive action.