Instructions for remote access

Connect in 4 steps with our remote service

STEP 1 - Accept invitation
Click/tap on the link in the XpertEye invitation, which you have received either by SMS or email. Please note that you need Google Chrome or Safari (iOS devices) to use the link. Make sure you have the latest version installed on your device. (You can download Google Chrome from the following link:

Since the communication will be audiovisual, we recommend using a headset. Alternatively, you can switch on the speaker / hands-free system of your end device.

STEP 2 - Select display mode
You will be asked to open Google Chrome/Safari, if this is not your standard browser. XpertEye will then display correctly on your device.

STEP 3 - Confirm access rights
Access is required to establish an audio-visual communication via Google Chrome/Safari. Click on the video and microphone buttons to allow access.

STEP 4 - You are logged in
You are now automatically logged in and can start a video communication and/or answer a call.

Making a call
To start a call, click on the green handset icon to the right of the name of the contact you want to call.

Answering a call
You can either accept or reject an incoming call.

You can also chat with the other participant. To do this, click on the desired user in the contact list. You will then find a text entry at the bottom of the screen.

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